Your Local Experts in Comprehensive Pest Control
The Bug Master stands as your reliable partner in ensuring a pest-free home or business in Austin, Central Texas, and Houston. For over 40 years, we've been safeguarding homes and businesses from the unwanted intrusion of various pests.
Our Commitment to Quality & Safety
At The Bug Master, we prioritize your health and safety. We prioritize natural and environmentally responsible pest control solutions whenever possible. Our technicians are professionally trained and certified, ensuring they can identify and eliminate pests efficiently and safely.
Our Services
We offer a comprehensive array of services to handle various pest problems, including:
General Pest Control
- Effective eradication of common household pests such as roaches, ants, spiders, mosquitoes, rodents, and more.
Exclusive Services
- Bed bug eradication and prevention plans
- Specialized treatment for fleas, ticks, and stinging insects
- Comprehensive termite control and prevention
- Bird removal and bird-proofing services
- Green pest management options available
Client-Focused Approach
We believe in open communication and personalized solutions. Our dedicated technicians:
- Provide clear and transparent assessments of your pest problem
- Develop a customized treatment plan based on your specific needs
- Regularly communicate progress and address any concerns you might have
- Offer detailed follow-up instructions to maintain pest-free results
Your Satisfaction is Our Priority
Customer satisfaction is at the heart of our operations. We stand behind our work with:
- Guaranteed results and follow-up services
- Competitive pricing and transparent billing
- Responsive customer service and courteous technicians
- Availability of preventive plans and inspections
Partnering with The Bug Master means
- Expert pest elimination tailored to your unique needs
- Environmentally conscious and safe solutions
- Personalized and reliable service from experienced professionals
- Comprehensive and affordable pest control solutions for your home or business.
Contact us today and discover the peace of mind that comes with a pest-free environment!
Service Issues
Many customers experienced issues with scheduling appointments, with some not receiving services as promised. Angela S. and Maritza M. both reported that no one showed up for their scheduled appointments, and Maritza M. was not provided with any paperwork to sign. Brandi A. had a technician come to her home, but the office failed to follow up on the agreed-upon treatment plan.
Miscommunication
There were instances of miscommunication regarding treatment plans and paperwork. Amber T. and Brandi A. both reported receiving incorrect information about what to do before and after treatment, which led to frustration. Maritza M. was not provided with any paperwork to sign, making it difficult to track the service done.
Positive Experiences
On the other hand, many customers had positive experiences with Bug Master. Rodrigo M. praised Jerry Johnson for his professionalism and the company's fast response time. Margaret I., Vanessa M., Kathryn H., E. C., Christina T., Matt P., Elaine H., Parminder J., and Monique H. all had positive interactions with the company's technicians and customer service representatives.
Lack of Proof
A few customers expressed concerns about the lack of proof of service done. Maritza M. was not provided with any paperwork to sign, making it difficult to track the service done.
Rude Behavior
Nicholas C. had a particularly negative experience with Karl, a representative from the company, who was rude and unprofessional.
Constantly Reassured
Elaine H. was reassured by the company's customer service, which made the experience pleasant.
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