Our Story
At Serve ICT, we pride ourselves on being a company that is deeply rooted in the South Central Kansas community. Our founders, Brandon and Lindsay Glenn, are third-generation entrepreneurs who have a deep passion for giving back to their community. This sense of purpose drives everything we do at Serve ICT. Our tagline, "Service with a Purpose, " reflects our commitment to making a positive impact on our community through our business practices.
Our Values
At Serve ICT, we believe that our values are what set us apart from the rest. We are a company that values simplicity: We love South Central Kansas. We want to be known not just for being the best at what we do, but for making this area of Kansas the best it can be. We hire the right people, we pay and treat them well, and we give back to our community until it hurts.
Our Services
We offer a range of services designed to meet the unique needs of our clients. From residential and commercial pest control to janitorial and industrial services, we have the expertise and technology to get the job done right. Our services include:
- Pest Protection: Experience comprehensive pest protection with our termite treatment and prevention services.
- Termite Treatment: Our integrity-driven termite treatment and prevention services use only the best technology from BASF.
- Bed Bug Removal: We specialize in bed bug removal and have extensive knowledge of the best practices in the industry.
- Janitorial Services: Our team of experts provides high-quality, customer-driven janitorial services designed to meet the unique needs of your business.
Our Team
Our team is comprised of experienced professionals who are dedicated to providing exceptional service to our clients. Our leadership team includes:
- Brandon Glenn, Vice President: With years of experience in pest control, Brandon is committed to making sure your home or business is protected.
- Lindsay Glenn, President and CEO: A lifelong Kansan, Lindsay is committed to operating the best pest control service in the area.
- Ashley Galloway, Director of Sales and Operations: With over 10 years of experience in multiple positions, Ashley brings unmatched charisma to the Serve ICT team.
Our Mission
At Serve ICT, our mission is simple: We love South Central Kansas. We want to be known not just for doing the best work, but for making this area of Kansas the best it can be. We believe that with great success comes great responsibility, and we are committed to giving back to our community through our business practices.
Company Reputation
Serve ICT has a mixed reputation with several reviewers sharing their experiences. Some reviewers have had excellent interactions with the company, while others have reported frustrating and disappointing experiences.
Poor Reviews
According to several reviewers, Serve ICT has poor customer service and business practices. They report not being adequately informed about contracts and feeling taken advantage of. One reviewer felt that the company was managed by someone who lacked understanding of customer service and its importance for long-term success.
Good Reviews
On the other hand, many reviewers have had positive experiences with Serve ICT. They report excellent service, professionalism, and high-quality work. Reviewers praise the company's communication, knowledgeable staff, and fair pricing. Many reviewers have used the company for multiple services, including pest control, and have seen significant results.
Specific Issues
Some reviewers have reported specific issues, such as poor communication, lack of transparency, and overcharging. However, these issues seem to have been addressed by the company's responsive and knowledgeable staff.
Need for Improvement
Serve ICT seems to have some areas where improvement is needed. Reviewers have reported frustrating experiences with contracts, and the company's management appears to need to address customer service issues.
