At Tride and True Pest and Termite Control, LLC, we take pride in our efforts to provide our customers with a pest-free environment. We are a family-owned and operated business, with a father-son team dedicated to delivering quality pest, rodent, bird, and termite services to our customers. Our team is committed to providing reliable, knowledgeable, and communicative services to our customers, ensuring that we exceed their expectations.
Our Mission
Our mission is to provide a pest-free environment for our customers through reliability, availability, knowledge, and communication. We believe that a zero-tolerance level can be maintained by using a calculated integrated pest management plan. We understand that sanitation, exclusion, and building maintenance, along with an arsenal of materials strategically placed, can provide an ultimate defense against pests.
Our Services
We offer a wide range of services to our customers, including residential, commercial, and specialized pest control services. Our commercial pest control services include commercial building pest control, food service pest control, HOA pest control, hospital and assisted living pest control, hotel and hospitality pest control, and multi-family pest control. We also specialize in pest control services for crickets, earwigs, termites, rodents, and weed control.
Our Approach
We take a comprehensive approach to pest control, focusing on the entire ecosystem of the pest and its habitat. We understand that pest control is not just about eliminating the pest, but also about creating a pest-free environment that prevents future infestations. Our team of experts works closely with our customers to understand their specific needs and develop a customized pest control plan that meets their unique requirements.
Our Guarantee
We guarantee that someone will be out within 24 hours of complaint to address any concerns or issues that may arise. We believe in providing exceptional customer service and ensuring that our customers are completely satisfied with our services.
Positive and Negative Reviews
The reviews for Tride and True Pest & Termite Control are a mix of positive and negative. The majority of the reviews are positive, praising the company's professionalism, availability, and effectiveness in controlling pests. However, there are a few negative reviews that highlight issues with the company's work, particularly with termite infestations.
Quality of Work
Several reviewers have praised the company's technicians for their professionalism, knowledge, and promptness. For example, Author Matt Pro A. mentioned that Trevor is always early and does a thorough job, and Author Sharon Jacobson praised Brandon for being professional, knowledgeable, and thorough. However, one reviewer, Thomas Bitler, had a very negative experience with the company's termite treatment, stating that the infestation continues out of control despite multiple visits.
Customer Service
Several reviewers have praised the company's customer service, mentioning that the staff is friendly, responsive, and accommodating. For example, Author Jacqueline Mazour praised the company's prompt service, professional staff, and reasonable pricing. However, one reviewer, Bruce & Arlene Lee, had a negative experience with Tracy in the office, stating that she was difficult to work with and unwilling to accommodate scheduling requests.
Pricing
One reviewer, Mark Magee, had a negative experience with the pricing, stating that the company charged him $75 for a brief visit.
Value
Several reviewers have praised the company's value, stating that the service is worth the cost. For example, Author Daniel Crowe mentioned that the company was a great value, and Author Maureen McGuigan praised the company's excellent value and service.
Termites
The company's termite treatment seems to be a subject of controversy. While some reviewers have had positive experiences with the company's termite treatment, others have had negative experiences. Thomas Bitler's review highlights the importance of thorough and effective termite treatment, stating that the company's work failed to control the infestation.
Conclusion
Tride and True Pest & Termite Control has a mixed reputation, with both positive and negative reviews. While the majority of reviews praise the company's professionalism, availability, and effectiveness in controlling pests, there are some negative reviews that highlight issues with the company's quality of work, particularly with termite infestations. Overall, the company seems to have a good reputation among its customers, but there are some areas for improvement.
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